They dive into practical strategies to help your church create an experience for newcomers that removes barriers, builds connection, and helps people feel like they truly belong from the moment they consider visiting.
In this conversation, we discuss:
- Preparing guests before they arrive with a clear online presence
- Making parking, signage, entrances, and kids check-in easy to navigate
- Using automation and personal touches to help guests feel expected
- Training volunteers to guide people, not just greet them
- Giving guests a clear next step and following up personally
Join us as we dive into Creating A First-Time Guest Experience That Actually Connects with Kendall Conner & Jess Moore.
More About Kendall Conner:
Kendall Conner is a trusted voice and thought leader in the Church community, with over 18 years of experience helping pastors and ministry teams lead with confidence, creativity, and clarity. With a background as a Creative Pastor and a bachelor’s degree in Church Leadership, he now serves on the Ministry Brands team creating social and educational content. He hosts the Church Leadership Lab podcast and has been featured in Outreach Magazine and as a speaker at various ministry conferences. His insights have shaped churches through influential organizations like Church Motion Graphics (CMG), The Creative Pastor, and Piedmont Chapel. Outside of work, Kendall is a husband, father of three, and outdoor enthusiast who enjoys camping, hiking, and time on the lake.
More About Jess Moore:
Jess Moore has been part of the Ministry Brands team for six years, serving in Client Experience, Education, and Marketing. In these roles, she has partnered with churches and organizations across the country, witnessing firsthand how leveraging technology in ministry can maximize impact and enrich Kingdom work. Jessica has served in leadership roles within her local church and is passionate about equipping others for ministry and growing generosity. She is the cohost of the Church Leadership Lab podcast, has hosted over 100 large-scale webinars, and has spoken at numerous conferences, sharing insights on faith, leadership, and innovation in ministry. Jessica lives in Tulsa, Oklahoma with her husband, their two teenage children, and a lively household that includes a dog, a cat, and a small flock of backyard chickens. Her hobbies include anything outdoors, hosting friends and family, and cooking.
