GivingBase: Online Giving Made Simple
GivingBase is an online platform aiming to make charity giving easier by providing a user-friendly interface for people and groups to easily give to a variety of causes. GivingBase’s primary mission is to facilitate online donations, allowing consumers to contribute to their preferred charity organizations swiftly and securely.
GivingBase’s main benefit is the ease and comfort it gives to the process of philanthropic donating. GivingBase simplifies the donation procedure, making it more accessible to a larger audience. GivingBase’s distinct selling feature is its user-friendly design, which ensures a smooth and straightforward experience for donors. It has additional security features to safeguard users’ sensitive data.
GivingBase aligns with the Amplify initiative by providing a technological solution to amplify the impact of charitable contributions. GivingBase’s user-friendly platform aims to inspire more individuals to join in philanthropy, increasing overall support for various causes.
The GivingBase Pricing Plan is indicated in the Pricing Table below.
GivingBase Pricing and Premium Features
GivingBase pricing and premium features vary depending on a monthly plan. GivingBase.com’s price structure is one of the most straightforward. Its programs save individuals time and money by allowing them to begin with NO commitments. There are no hidden prices or fees. Anyone is entitled to evaluate any of the features for free for the first thirty days.
The pricing is set by own software fees in addition to merchant service fees. Processing costs for certain cards are higher on the $69/month plan. If processing an authorized card costs more than the transaction charge covered by the plan, the transaction price rises somewhat. Users estimate that between 10% and 30% of donations originate from these kinds of cards based on historical data from the system.
GivingBase has the advantage of not requiring a contract and offering organizations a 30-day free trial. Handling more than $20,000 per month necessitates contacting GivingBase for special pricing. The costs are subject to change at any time. A $10 minimum per month if processing fees are less than $5 per month (roughly $150 in donations based on 3% debit/credit or 1% ACH). An organization just pays regular processing fees if the total amount processed surpasses $10.
8 Benefits of GivingBase
The 8 benefits of GivingBase are listed below.
- Event Registration: GivingBase streamlines event registration, allowing groups to manage and track participants for a variety of events, fundraisers, and gatherings.
- Online Giving: GivingBase allows secure and convenient online donations by providing users with a user-friendly platform to give to charity causes.
- Administrative Solutions: GivingBase provides administrative solutions to help organizations streamline their procedures and increase efficiency in handling donor information, communications, and other administrative activities.
- Text Giving: Donors contribute via text message utilizing GivingBase’s text-giving tool, providing an easy and accessible way to support charities using their mobile devices.
- Kiosk Giving: GivingBase creates opportunities for groups to put up actual kiosks for on-site donations, increasing their reach and encouraging participation at events and in physical spaces.
- ACH/Check Processing: GivingBase offers ACH (Automated Clearing House) and check processing, broadening donors’ payment options and offering a versatile solution for contributions.
- Comprehensive Tracking and Reporting: Organizations have the option to monitor donation trends, analyze data, and create thorough reports for improved decision-making with the help of GivingBase’s powerful monitoring and reporting capabilities.
- Secured and Reliable Payment Processing: GivingBase ensures payment processing security and reliability by applying safeguards to secure donor information and maintain trust in the online giving process.
1. Event Registration
GivingBase’s Event Registration function is intended to simplify and improve the process of organizing participant sign-ups for various organization-hosted events, fundraisers, or gatherings. The feature eliminates the need for manual and time-consuming registration processes, providing a more streamlined and efficient alternative for organizers and participants alike.
The elimination of administrative burdens is one of the major advantages of GivingBase’s Event Registration. Using a user-friendly interface, organizers simply develop and edit registration forms to meet the specific needs of their events. The customization guarantees that organizers collect all relevant information from participants, resulting in a smooth and tailored registration process.
The GivingBase program handles event registration by offering an online platform that attendees have access to from any location with an internet connection. The accessibility helps improve participant engagement because potential attendees easily register without being physically present.
The security of the event registration process is important, and GivingBase addresses the security by establishing safeguards to protect the sensitive information acquired during registrations. Encryption and secure data handling mechanisms are in place to protect participants’ personal information, creating trust in organizers and attendees.
GivingBase interacts with secure online payment processors when an event requires fees or donations. The interface enables smooth and secure money transactions during the registration process, offering a trouble-free experience for participants while supporting organizers in efficiently managing financial elements.
GivingBase interacts with secure online payment processors when an event requires fees or donations. The interface allows smooth and secure money transactions during the registration process, offering a trouble-free experience for participants while supporting organizers in efficiently managing financial elements.
2. Online Giving
GivingBase’s internet Giving function allows people and organizations to make charitable contributions and gifts through a user-friendly Internet platform. The givingBase feature streamlines the process of donating money to various causes by allowing contributors to do so securely and conveniently over the Internet.
The main advantage of GivingBase’s Online Giving function is its ability to simplify and improve the charitable gift procedure. GivingBase allows donors to make contributions from the comfort of their homes by providing a safe and user-friendly online platform, enabling accessibility and encouraging more participation in philanthropy. The function benefits donors by providing convenience and helping organizations collect and manage gifts more efficiently.
The software implements Online Giving through a set of carefully developed features. A user-friendly design guarantees that the contribution procedure is simple and accessible to people with varied degrees of technical expertise. GivingBase integrates with reliable payment gateways to safeguard contributors’ financial information, ensuring secure payment processing. The dedication to security protects donors and instills trust in the online giving process.
GivingBase Online Giving accepts multiple payment methods, acknowledging the diverse preferences of donors. Individuals have the freedom to contribute in the way that most suits them, whether by credit/debit cards, bank transfers, or other electronic payment methods. Customizable donation forms give another level of personalization, allowing organizations to tailor their fundraising efforts to specific campaigns or causes, increasing donor engagement and resonance.
GivingBase automates the process of delivering receipts or acknowledgments upon the completion of a gift to increase transparency and appreciate donor contributions. GivingBase acts not just as confirmation, but as a means of building confidence by giving contributors clear and quick responses.
Integrating Online Giving with larger fundraising campaigns ensures a consistent and strategic approach to generosity. Individual contributions are effortlessly aligned with organizational goals, providing a full picture of the collective impact.
3. Administrative Solutions
GivingBase’s Administrative Solutions is a collection of features and tools designed to simplify and optimize the administrative responsibilities associated with maintaining donor information, communications, and other organizational activities. The section of GivingBase focuses on improving the efficiency and effectiveness of nonprofit organizations’ administrative functions.
GivingBase’s Administrative Solutions primarily benefit organizations by reducing administrative burdens. GivingBase enables organizations to run more efficiently by providing a consolidated platform for handling donor data, communications, and other administrative activities. The efficiency allows staff and volunteers to devote more time and resources to essential mission operations, maximizing the effect of their humanitarian efforts.
A consolidated donor database, where organizations combine and manage donor information efficiently, is at the heart of these Administrative Solutions. The feature simplifies the process of obtaining and updating donor records, improving data accuracy and organization overall. Organizations customize their engagement initiatives more successfully if they have a thorough perspective of donor histories and interactions.
GivingBase provides solutions for managing donor communications, which is another important part of Administrative Solutions. Automated email campaigns, newsletters, and tailored communications all contribute to the donor base remaining robust and meaningful. It guarantees that organizations keep their supporters informed and interested in their endeavors while improving donor engagement.
Task automation improves operational efficiency even more. GivingBase enables businesses to automate routine actions such as sending thank-you emails for donations and creating reminders for important follow-ups or events. The automation saves time and ensures that activities are completed on schedule.
The incorporation of powerful reporting and analytics tools enables organizations to track and evaluate indicators related to fundraising efforts and donor interaction. Comprehensive reports provide insights to decision-makers, supporting strategic planning and informed decision-making.
GivingBase’s Administrative Solutions are distinguished by their ability to integrate with other technologies. Integrating accounting software or CRM systems seamlessly allows a consistent flow of data across many aspects of organizational administration, reducing silos and improving overall operational efficiency.
The importance of user authorization and security is not overstated. GivingBase provides user roles and rights that are customized to manage access to sensitive information, prioritize data security, and ensure that authorized staff view or alter specific data.
4. Text Giving
Text Giving is a GivingBase feature that allows contributors to make charitable contributions via text messages from their mobile devices. The unique feature streamlines the donation process by allowing customers to give quickly and easily by texting the specified gift amount.
The main advantage of GivingBase’s Text Giving is its accessibility and simplicity. Donors are capable of making contributions with little effort by using text texts, promoting a more quick and spontaneous response to humanitarian initiatives. The accessibility is especially useful for reaching a broader audience, including people who prefer rapid, mobile-based interactions over traditional Internet donation options.
Donors receive an automated response within seconds of sending the text message, which provides a link to finalize the gift. The link takes them to a secure online platform that is linked to payment processing systems. The seamless integration ensures that donors’ financial information is handled securely, meeting the stringent requirements for handling sensitive data.
Organizations utilizing GivingBase have the ability to alter Text Giving campaigns, tailoring messages to align with specific fundraising initiatives. The personalization makes the process more appealing to contributors and guarantees that they are well informed about the cause they are supporting. Organizations benefit from real-time tracking features that allow them to monitor and track Text Giving contributions as they occur. The real-time visibility gives significant insights into campaign performance and donor engagement, enabling organizations to alter strategy in real time in response to quick feedback.
GivingBase automates acknowledgment processes for Text Giving. Donors are sent automatic receipts or acknowledgments, which reinforce transparency and convey gratitude for their contributions. The automated feedback loop adds to a great donor experience by encouraging trust and continued support.
5. Kiosk Giving
GivingBase’s Kiosk Giving feature allows groups to put up actual kiosks or contribution stations for on-site donations. Donors are allowed to utilize a self-service kiosk to make contributions in person at events, meetings, or physical locations.
Kiosk Giving involves the installation of real kiosks outfitted with a user-friendly interface and strategically situated to promote donor involvement. The program ensures that the user interface effortlessly guides contributors through the donation procedure. Donors utilize the interface to enter their desired donation amounts, pick specific campaigns or causes, and provide payment information.
The advantage of GivingBase’s Kiosk Giving is that it allows charity contributions to be extended to actual venues. Organizations have the option to engage contributors directly at events or locations by offering an on-site donation option, providing a convenient and immediate opportunity for individuals to support causes in a physical, in-person environment. The feature encourages higher involvement and spontaneous donations.
Kiosk Giving relies on secure payment processing to ensure that contributors confidently enter their payment information. GivingBase adheres to strict security protocols, providing a secure and dependable platform for in-person donations.
Kiosk Giving is seamlessly connected with larger fundraising campaigns. The integration guarantees that on-site contributions are in line with organizational goals and specific campaigns, resulting in a seamless link between in-person gifts and overall fundraising efforts. The strategic alignment allows corporations to use in-person engagement to support their larger philanthropic efforts.
Donors receive automated receipts or acknowledgments after completing a donation at the kiosk. The kiosk strengthens transparency, gives a tangible record of the contribution, and conveys gratitude to the giver. Real-time tracking options expand usefulness even further, allowing organizations to monitor and track on-site donations as they happen. The real-time visibility provides information into the efficacy of in-person fundraising activities, allowing organizations to adjust strategies in real time in response to quick feedback.
6. ACH/Check Processing
ACH/Check Processing refers to the ability to accept gifts made via Automated Clearing House (ACH) transactions or traditional paper checks within the GivingBase architecture. The tool allows supporters to contribute in a variety of ways, including directly from their bank accounts or through traditional paper check methods.
The advantage of GivingBase’s ACH/Check Processing is that it provides donors with a variety of flexible payment alternatives. The platform caters to individuals who prefer or are more familiar with these payment methods by accepting ACH transactions and traditional checks. The inclusiveness improves accessibility, allowing a greater spectrum of contributors to give to charitable projects.
GivingBase’s Check Processing option caters to people who prefer traditional payment methods. Donors are capable of entering appropriate check information into the site, such as check numbers and amounts. Organizations manually execute these checks or use technologies such as check scanning to ensure efficient and accurate processing. The adaptability means that donors who prefer or are accustomed to using traditional paper checks contribute through the GivingBase platform without difficulty.
The advantage of GivingBase’s ACH/Check Processing is the variety of payment alternatives available. The platform caters to a broader spectrum of donors by allowing ACH transactions and check processing in addition to typical online payment methods. The inclusivity improves accessibility by allowing people to contribute in ways that suit their tastes and financial habits, thereby encouraging more people to join in philanthropy.
GivingBase interfaces with reputable payment gateways to securely perform ACH/Check Processing, protecting the confidentiality and security of contributors’ financial information. The integration helps establish confidence and adhere to industry norms, resulting in a secure and trustworthy donation procedure.
Customizable donation forms are another element of ACH/Check Processing, allowing organizations to tailor the donation process to the specific requirements of these payment types. Specific areas on donation forms cater to ACH details or check information, providing contributors with a user-friendly and simple experience.
GivingBase automates record-keeping activities when ACH transactions or check processing are completed. GivingBase includes creating receipts or acknowledgments, updating donor information, and keeping a clear and orderly record of contributions. Donors are notified about the status of their ACH transactions or check payments, ensuring transparency and keeping them up to date on the outcome of their contributions.
7. Comprehensive Tracking and Reporting
Comprehensive Tracking and Reporting within GivingBase refers to a set of tools and services that allow organizations to monitor, evaluate, and report on many elements of their fundraising activities and donor interaction. Comprehensive Tracking and Reporting offer a comprehensive and data-driven method to understanding the impact of charitable projects.
The benefit of GivingBase’s Comprehensive Tracking and Reporting is empowered decision-making. Organizations make data-driven decisions to optimize their strategies, increase participation, and maximize the impact of their charitable activities by providing real-time insights about fundraising performance, donor behavior, and campaign efficacy.
Comprehensive Tracking and Reporting, at its core, involves real-time monitoring, giving organizations quick access to critical metrics such as donations, campaign progress, and donor contacts. The real-time capability allows firms to respond quickly to new trends or difficulties, and make strategic adjustments as needed.
Analytics on donor interaction are a component of Comprehensive Tracking and reporting. The tools investigate how donors connect with campaigns, events, and communication activities, providing insights into effective engagement techniques and areas that need improvement. Understanding donor behavior is needed for establishing long-term relationships and enhancing outreach efforts.
Campaign performance metrics allow organizations to assess the success of individual efforts. Metrics such as donation targets, dollars raised, and participant engagement provide a full picture of each campaign’s impact. Financial monitoring systems interact with Comprehensive monitoring and Reporting, giving firms a comprehensive picture of revenue, expenses, and overall financial health.
GivingBase goes beyond individual campaign evaluation by providing cross-campaign analytic capabilities. The comprehensive Tracking and Reporting feature allows businesses to analyze the performance of various campaigns over time, discovering underlying trends, successful methods, and areas that need to be tweaked. The holistic viewpoint aids in the development of more effective, all-encompassing fundraising methods.
Data visualization tools such as graphs, charts, and dashboards are used to improve usability. The capabilities provide complex data sets in a visually appealing way, assisting companies in efficiently evaluating and sharing their findings.
Comprehensive tracking and reporting are integrated with other systems, such as Customer Relationship Management (CRM) and accounting software. The integration guarantees a consistent flow of data across many facets of organizational administration, hence increasing overall efficiency.
8. Secured and reliable Payment Processing
Comprehensive Tracking and Reporting within GivingBase refers to a set of tools and services that allow organizations to monitor, evaluate, and report on many elements of their fundraising activities and donor interaction. Comprehensive Tracking and Reporting offer a comprehensive and data-driven method to understanding the impact of charitable projects.
The benefit of GivingBase’s Comprehensive Tracking and Reporting is the empowered decision-making. Organizations make data-driven decisions to optimize their strategies, increase participation, and maximize the impact of their charitable activities by providing real-time insights about fundraising performance, donor behavior, and campaign efficacy.
Comprehensive Tracking and Reporting, at its core, involves real-time monitoring, giving organizations quick access to critical metrics such as donations, campaign progress, and donor contacts. The real-time capability allows firms to respond quickly to new trends or difficulties, and make strategic adjustments as needed.
Analytics on donor interaction are a component of Comprehensive Tracking and reporting. The tools investigate how donors connect with campaigns, events, and communication activities, providing insights into effective engagement techniques and areas that need improvement. Understanding donor behavior is needed for establishing long-term relationships and enhancing outreach efforts.
Campaign performance metrics allow organizations to assess the success of individual efforts. Metrics such as donation targets, dollars raised, and participant engagement provide a full picture of each campaign’s impact. Financial monitoring systems interact with Comprehensive monitoring and Reporting, giving firms a comprehensive picture of revenue, expenses, and overall financial health.
GivingBase goes beyond individual campaign evaluation by providing cross-campaign analytic capabilities. The feature allows businesses to analyze the performance of various campaigns over time, discovering underlying trends, successful methods, and areas that need to be tweaked. The holistic viewpoint aids in the development of more effective, all-encompassing fundraising methods.
Data visualization tools such as graphs, charts, and dashboards are used to improve usability. The capabilities provide complex data sets in a visually appealing way, assisting companies in efficiently evaluating and sharing their findings.
Comprehensive tracking and reporting are integrated with other systems, such as Customer Relationship Management (CRM) and accounting software. The integration guarantees a consistent flow of data across many facets of organizational administration, hence increasing overall efficiency.
How to Use a GivingBase?
To use GivingBase, there are steps to follow.
- Start by creating an account. It involves providing an email address, setting a password, and supplying any further data that is needed.
- Log in with the registered email address and password. Using the Ministry ID is another way to log in.
- Navigate the dashboard. There are capabilities, such as campaign development, tracking donations, reporting tools, and more, that are available depending on the platform.
- Set up campaigns. Establish campaigns or contribution sites to receive money.
- Promote campaigns. Share links to the campaign on the organization’s website, via email, and on social media.
- Track donations. Manage donor data, monitor contributions, and create reports to evaluate any fundraising endeavors with the tool.
How to Login to GivingBase?
To log in to GivingBase, there are procedures to follow.
- Connect to the internet and open a browser. Make sure that the internet connection is stable to avoid any issues.
- Go to the official website at https://givingbase.com/. It is the page to manage the account.
- Click “Manager Sign-In.” It is found on the upper right side of the main page.
- Enter the email address and password. Ensure that the information is the one registered when the account was created.
- Login using the Ministry ID is another option. It is better to use instead of GivingBase credentials.
- Hit the Login button after entering the credentials.
How to Create an Account for GivingBase?
To create an account for GivingBase, there are methods to follow.
- Visit the official website https://givingbase.com/ to start creating an account.
- Look for the “Start Free Trial” button and click it. It is found on the upper right side of the Home page.
- Put in the personal information, such as First Name, Last Name, Email, Phone, and Organization Name.
- Choose a plan from the Dropdown list. Ensure to select the best plan based on the needs.
- Enter the “Promo Code,” if there is one.
- Check the “I agree to the Terms of Service.” Ensure to read and understand it first.
- Click the “Get Started!” button. Try to navigate the dashboard and get familiarized with the features.
How to Organize an Online Giving with GivingBase?
To organize an online giving with GivingBase, there are processes to follow.
- Make an account on GivingBase and fill out the required information first, to access the features and services.
- Set up campaigns and customize donation pages to customize the online giving platform. Include information about the organization, fundraising goals, and specific issues.
- Combine GivingBase with the website for the church to establish a unified online presence.
- Use a variety of platforms to share online giving efforts, including social media, email newsletters, and announcements made during services.
- Ensure that the online giving platform has a user-friendly design, secure payment methods, and is easily available for donors.
- Engage with contributors, acknowledge them, and send them updates on the fundraising campaign by using the platform’s communication tools.
Is it possible to find Church Volunteers with GivingBase?
Yes, it is possible to find church volunteers with GivingBase. Churches seek volunteers for support services, outreach projects, administrative tasks, and event planning. Recruiting church volunteers highlights the congregation’s distinct demands and possibilities. Volunteer opportunities were publicized through a variety of platforms, including church services, newsletters, social media, and the church website. Personal ties encourage existing volunteers to contact new volunteers. Consider implementing volunteer management software or church management solutions that facilitate the creation of volunteer opportunities, sign-up procedures, and communication with volunteers. Having a strong and inspiring church volunteer base necessitates cultivating a sense of belonging and purpose, alongside expressing appreciation to volunteers.
What to know about GivingBase?
The things that need to know about GivingBase are listed below.
- Website: https://givingbase.com/
- Phone Number: 877-759-8281
- Email Address: address@givingbase.com
- Support Hours: 9:00 am – 6:30 pm (EST) from Monday – Friday
- Company Merge: GivingBase increased its range of solutions and influence in the finance management of the church industry through a strategic partnership with Amplify, which extended its services and influence.
- Address Information: 10133 Sherrill Blvd # 120, Knoxville, TN 37932
What are the Integrations with GivingBase?
The integrations with GivingBase are listed below.
- Church Accounting Integration: GivingBase’s financial operations are made more efficient by utilizing the church accounting integration solution. It is easy to track donations in real-time, ensuring accurate and up-to-date financial records. The integration promotes transparent financial management and compliance by decreasing errors and promoting seamless reporting.
- Church Media Integration: Churches use church media integration to increase engagement and communication. GivingBase integrates with media technologies to promote the simple distribution of multimedia information among churches. It consists of recorded sermons, live-streamed services, or multimedia presentations that are hosted directly on the contribution platform. The connection makes it easier for attendees to find relevant content, which improves the overall digital experience.
- Church Website Integration: The church website connection allows donation forms to be easily linked to the church website via GivingBase, providing a more streamlined and branded giving experience. The connection ensures that website users donate with ease, promoting a cohesive online presence and offering contributors a simple experience.
1. Church Accounting Integration
The practice of connecting contribution and administration with an accounting system to provide churches and non-profit organizations with an effective financial procedure is known as Church Accounting Integration. The smooth movement of data between accounting systems and donation data is the basic definition of integration. The key benefit is the exact and real-time synchronization of financial information, which reduces manual entry errors and ensures financial reporting transparency. Administrators integrate Church Accounting with GivingBase Giving by going to the platform settings and selecting the desired accounting application. The next step is to follow the instructions for providing the necessary credentials and authenticating the connection. The systems’ automatic transfer of contribution data to the accounting application following integration allows for effective financial management. It increases overall transparency, reduces administrative load, and ensures compliance with accounting standards, all of which lead to better financial management in churches and nonprofit organizations.
Does GivingBase belong to Amplify?
with GivingBase resulted in a significant advancement in resource management for churches and charity groups. It was a planned union of knowledge and technology designed to give comprehensive and effective solutions to the specific difficulties these businesses faced. The integration’s purpose was to expand platform capabilities and provide churches and charitable organizations with a broader set of tools to suit their management needs.
Amplify is a well-known corporation that provides solid digital solutions to nonprofit organizations and churches. During the acquisition process, Amplify coupled its broader platform with GivingBase’s technology and services. The strategic integration’s purpose was to leverage each organization’s strengths. Amplify, known for its comprehensive church management solutions, combined its expertise with GivingBase’s expertise in gift processing and financial management capabilities. The goal was to provide a comprehensive service that successfully handled a wider range of church management needs.
What is the Term and Privacy Policy of Using GivingBase Software?
The terms and privacy policy for using GivingBase Software that Ministry Brands Holdings, LLC and its family of companies gather are used via ministrybrands.com and other related websites. The policy’s goal is to help users make informed decisions about their use of the sites by helping them understand how users gather, use, and secure the information they obtain from them. Personal information is any information that is capable of being used to identify, relate to, characterize, reasonably be associated with, or reasonably be linked, either directly or indirectly, to an individual customer or household. Contact information, payment information, affiliations, generated content and interactions, photos, videos, audio recordings, and location data are all part of a user’s information.
The policy applies to information obtained automatically from users who interact with the sites. The agreement covers information obtained from consumers who utilize the services, such as ministries that track parishioner contact information, live-streaming churches, and non-governmental organizations that receive donations. The clients’ use of personal information is not covered by the policy, and they are not responsible for the privacy rules relating to personal information received through the websites. Individuals who interact with clients’ websites must read their privacy policies to learn more about how their personal information is collected, managed, and safeguarded.
Certain interactive parts on the sites are provided by merchants, who retain the data that contributes to their use. The services are entirely optional. Users expose or reveal personal information on message boards, chat rooms, profile pages, and other social networking tools and services. Any information shared or uploaded through the channels is accessible to other users and the general public. The policy’s goal is to track and analyze user activities, improve user experiences, and secure and improve websites.
The documents contain the software’s terms and conditions, along with information on data management methods, user obligations, and any other relevant restrictions. Users must read and understand the terms and privacy policies to understand how GivingBase software manages their data and what is expected of them.
What is the Customer Support Number of GivingBase?
The Customer Support Number of GivingBase is 1-877-759-8281, it is merged with Amplify. Customer service is available Monday through Friday between 9:00 a.m. and 6:00 p.m. EST. GivingBase provides email assistance (address@givingbase.com) and online support, where users are allowed to submit their personal information and remarks or complaints. The phone numbers and email addresses provided by users are used to contact them.